PRIVACY POLICY

RC Coaching ("we," "our," or "us") is committed to protecting the privacy of our members and the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when signing up for a direct debit membership with RC Coaching.

1. Information We Collect:

We may collect the following types of personal information from you:

a. Contact Information: This includes your name, email address, phone number, and mailing address, which we use for communication and billing purposes.

b. Health and Fitness Information: To provide you with personalised training programs, we may collect information about your health, fitness goals, medical history, and any other relevant information necessary for your training.

c. Payment Information: We may collect payment and billing information, including credit card details, to process payments for your membership.

2. How We Use Your Information:

We use your personal information for the following purposes:

a. To provide the services you have requested, including personalised training programs, session scheduling, and membership billing.

b. To communicate with you about your membership, updates, special offers, and promotions.

c. To improve our services and personalize your experience.

d. To ensure your safety during training sessions by considering your health and fitness information.

e. To comply with legal and regulatory requirements.

3. Information Sharing:

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

a. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and email communication platforms.

b. Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from authorities.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your data, we cannot ensure or warrant the security of any information you transmit to us.

5. Your Choices and Rights:

You have the following rights regarding your personal information:

a. Access and Correction: You can request access to your personal information and ask us to correct it if it is inaccurate.

b. Data Portability: You can request a copy of your data in a machine-readable format.

c. Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.

d. Deletion: You can request the deletion of your personal information, subject to legal restrictions.

6. Contact Information:

For questions or requests related to your personal information or this Privacy Policy, please contact us at: [email protected]

7. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. We will post the revised policy on our website with an updated effective start date. By signing up for a direct debit membership with RC Coaching, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Last Updated: 07/09/2023