TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using any services provided by RC COACHING SW LTD, including but not limited to personal training sessions, coaching, nutrition guidance, online programs, and related offerings (“Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Refund & Session Usage Policy and Privacy Policy.

If you do not agree to these terms, you must not use our Services.

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2. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you confirm that you are legally able to enter into a binding agreement.

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3. Services Provided

RC COACHING SW LTD provides fitness coaching and personal training services based on agreed terms including session type, frequency, location, and pricing.

Specific details will be outlined in your individual training agreement or booking confirmation.

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4. Membership & Payment

All pricing, payment schedules, and billing terms are outlined in your individual agreement and Refund & Session Usage Policy.

Memberships and session packages are non-contractual but are subject to RC COACHING SW LTD policies and procedures.

You agree to provide accurate and current payment information and authorise RC COACHING SW LTD to process payments accordingly.

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5. Refunds, Cancellations & Session Usage

All refunds, cancellations, rescheduling, session expiry, forfeiture, and cooling-off rights are governed by RC COACHING SW LTD’s Refund & Session Usage Policy, which forms part of these Terms of Service.

Key points include (but are not limited to):

• A 14-day cooling-off period from date of purchase (no sessions used).

• No refunds for change of mind or failure to attend sessions.

• Sessions cancelled within 24 hours or not attended are forfeited.

• Sessions must be rebooked within specified timeframes (7 or 30 days depending on circumstance).

• Unused sessions expire after 30 days and cannot be refunded, rolled over, credited, or transferred.

By purchasing or booking Services, you confirm acceptance of these conditions.

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6. Booking, Cancellations & Rescheduling

Cancellations or rescheduling must be made via the RC COACHING SW LTD booking app or directly with your trainer.

If you experience technical difficulties using the app, you must contact RC COACHING SW LTD as soon as possible for assistance.

Sessions affected by holidays (member or trainer) must be discussed in advance and rebooked within the applicable timeframes outlined in the Refund & Session Usage Policy.

These policies exist to ensure fairness and consistency for all clients.

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7. Health & Medical Responsibility

You confirm that you are physically able to participate in exercise and have disclosed any relevant medical conditions.

You should seek medical clearance from a healthcare professional before starting any new fitness program.

RC COACHING SW LTD is not responsible for injuries resulting from undisclosed conditions.

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8. Conduct & Behaviour

You agree to behave respectfully and appropriately at all times.

RC COACHING SW LTD reserves the right to suspend or terminate services without refund for inappropriate, abusive, unsafe, or disruptive behaviour.

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9. Privacy

Personal information is collected and used in accordance with our Privacy Policy.

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10. Intellectual Property

All programs, content, plans, videos, branding, and materials remain the intellectual property of RC COACHING SW LTD.

Materials may be used for personal use only and must not be shared, sold, or reproduced.

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11. Assumption of Risk & Liability Waiver

Participation in physical training involves inherent risks including, but not limited to, muscle strain, injury, falls, environmental conditions, and physical exertion.

You voluntarily assume all risks associated with participation.

RC COACHING SW LTD is not liable for any injury, loss, or damage except where required by law.

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12. Termination of Services

RC COACHING SW LTD may suspend or terminate Services at its discretion for breach of these Terms.

No refunds will be issued where termination occurs due to client misconduct or policy violations.

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13. Changes to Terms

RC COACHING SW LTD may update these Terms of Service at any time.

Continued use of Services constitutes acceptance of any updated terms.

Contact Information:

For questions or concerns about these Terms of Service, please contact RC COACHING SW LTD. By using RC COACHING SW LTD's Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Last Updated: 06/09/2024

RC COACHING SW LTD appreciates your commitment to your fitness journey, and we are here to assist you in any way we can. Please don't hesitate to reach out if you have any questions or concerns.