TERMS OF SERVICE
RC COACHING SW LTD – TERMS OF SERVICE
1. Acceptance of Terms
By accessing, purchasing or using any services provided by RC COACHING SW LTD, including but not limited to personal training sessions, coaching, nutrition guidance, online programs and related offerings (“Services”), you acknowledge that you have read, understood and agree to be bound by these Terms of Service, together with our Refund & Session Usage Policy and Privacy Policy.
If you do not agree to these terms, you must not use our Services.
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2. Eligibility
You must be at least 18 years of age to use our Services unless otherwise expressly agreed by RC COACHING SW LTD and appropriate consent arrangements are in place.
By using our Services, you confirm that you are legally able to enter into a binding agreement.
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3. Services Provided
RC COACHING SW LTD provides fitness coaching and personal training services based on agreed terms, including session type, frequency, location and pricing.
Specific details relating to your Services may be outlined within your individual training agreement, membership arrangement or booking confirmation.
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4. Membership, Payment & Cancellation Notice
All pricing, payment schedules and billing terms are outlined within your individual agreement and/or RC COACHING SW LTD’s Refund & Session Usage Policy.
Memberships and session packages are non-contractual in the sense that there is no fixed minimum membership term unless otherwise expressly agreed. However, all memberships remain subject to the cancellation notice requirements, payment terms and other policies set out by RC COACHING SW LTD.
14-Day Membership Cancellation Notice
If you wish to stop or cancel your membership, you must provide RC COACHING SW LTD with at least 14 days’ notice before your next scheduled billing/payment date.
If cancellation notice is received less than 14 days before the next scheduled billing date, including where notice is given on the billing date itself, the upcoming membership payment will remain due and will still be charged/collected.
Your membership will then be cancelled following this final payment and no further recurring membership payments will be taken.
For example, if your regular billing date is the 15th of the month, RC COACHING SW LTD must receive your cancellation request at least 14 days before the 15th in order for that upcoming payment not to become due.
The 14-day notice period is in place to allow RC COACHING SW LTD to effectively manage membership spaces, scheduled sessions, planned income, business outgoings and ongoing expenditure, and is applied consistently across memberships.
Cancelling your Direct Debit instruction or recurring payment directly with your bank or payment provider does not itself constitute cancellation of your membership with RC COACHING SW LTD and does not remove your responsibility for any payment that has already become due under these Terms.
You agree to provide accurate and current payment information and authorise RC COACHING SW LTD to process payments in accordance with your agreed membership and these Terms.
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5. Refunds, Cancellations & Session Usage
All refunds, membership cancellations, session cancellations, rescheduling, session expiry, forfeiture and cooling-off rights are governed by RC COACHING SW LTD’s Refund & Session Usage Policy, which forms part of these Terms of Service.
Key points include, but are not limited to:
• Membership cancellation requires at least 14 days’ notice before the next scheduled billing date. Where less than 14 days’ notice is provided, the upcoming payment will remain due.
• A separate 14-day cooling-off period applies from the original purchase/agreement date, subject to the conditions contained within the Refund & Session Usage Policy.
• No refunds will normally be provided for change of mind or failure to attend sessions, except where required under these Terms, our policies or applicable law.
• Sessions cancelled within 24 hours of the scheduled session time, or sessions not attended, are forfeited.
• Sessions must be rebooked within the applicable timeframes, normally 7 or 30 days depending on the circumstances.
• Unused sessions are subject to the applicable expiry conditions and cannot be refunded, rolled over, credited or transferred once expired.
Rebooked Sessions
We understand that schedules can change and, where possible, sessions may be rescheduled or carried over into a future billing period at the client’s request.
These sessions remain available subject to the applicable session usage and expiry rules while the client maintains an active personal training agreement.
All sessions are to be used within the client’s active training period and applicable usage timeframe, and it is the client’s responsibility to book and attend their sessions.
If a client chooses to stop or cancel their personal training, any unused sessions that have previously been rescheduled or carried over from an earlier billing period may be forfeited and are non-refundable, subject to applicable consumer rights.
For example, if sessions from a monthly package are moved into a future month and the client then stops training before using those sessions, those sessions will not automatically qualify for a refund.
In the event of business closures or changes to availability, RC COACHING SW LTD will provide reasonable advance notice where possible, including through monthly member communications, and will support clients in rebooking affected sessions within the applicable timeframe.
By purchasing, booking or continuing to use Services, you confirm acceptance of these conditions.
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6. Booking, Session Cancellations & Rescheduling
Cancellations or requests to reschedule individual training sessions must be made via the RC COACHING SW LTD booking app or directly with your trainer.
If you experience technical difficulties using the app, you must contact RC COACHING SW LTD as soon as reasonably possible for assistance.
Sessions affected by holidays, whether member or trainer holidays, should be discussed in advance and rebooked within the applicable timeframes outlined within the Refund & Session Usage Policy.
Individual session cancellations are separate from cancellation of your overall membership. Cancelling or rescheduling a training session does not constitute notice to cancel your membership.
These policies exist to ensure fairness and consistency for all clients.
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7. Health & Medical Responsibility
You confirm that, to the best of your knowledge, you are physically able to participate in exercise and that you have disclosed any relevant medical conditions or circumstances that may affect your ability to train safely.
You should seek appropriate medical advice or clearance from a healthcare professional where necessary before beginning or continuing an exercise programme.
You are responsible for informing RC COACHING SW LTD of relevant changes to your health or circumstances that may affect your participation.
RC COACHING SW LTD cannot accept responsibility for injury or harm arising directly from relevant medical information that has not been disclosed, except where liability cannot lawfully be excluded.
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8. Conduct & Behaviour
You agree to behave respectfully and appropriately towards RC COACHING SW LTD staff, trainers, other members and users of any facility in which Services are provided.
RC COACHING SW LTD reserves the right to suspend or terminate Services in cases involving inappropriate, abusive, threatening, unsafe or seriously disruptive behaviour.
Any refund entitlement following termination will be determined in accordance with these Terms, the Refund & Session Usage Policy and applicable law.
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9. Privacy
Personal information is collected, stored and used in accordance with RC COACHING SW LTD’s Privacy Policy and applicable data protection requirements.
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10. Intellectual Property
All training programs, written content, plans, videos, branding, resources and other materials supplied by RC COACHING SW LTD remain the intellectual property of RC COACHING SW LTD unless otherwise stated.
Materials supplied as part of your Services are for your personal use only and must not be copied, reproduced, distributed, sold or shared commercially without prior written permission.
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11. Assumption of Risk & Liability
Participation in physical training and exercise involves inherent risks, including but not limited to muscle soreness, strains, injury, falls, environmental conditions and physical exertion.
By participating in Services, you acknowledge the normal risks associated with physical exercise.
Nothing within these Terms seeks to exclude or restrict any liability that cannot legally be excluded or restricted, including your statutory consumer rights.
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12. Termination of Services
RC COACHING SW LTD may suspend or terminate Services where a client seriously or repeatedly breaches these Terms, fails to make payments that are properly due, or engages in inappropriate, abusive or unsafe behaviour.
Members wishing to voluntarily terminate their membership remain subject to the 14-day membership cancellation notice period outlined in Section 4.
Providing notice less than 14 days before the next scheduled billing date does not remove the requirement to make the upcoming payment where that payment has become due under these Terms.
Where RC COACHING SW LTD terminates Services, any outstanding payments, unused sessions or potential refunds will be dealt with in accordance with these Terms, the Refund & Session Usage Policy and applicable law.
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13. Changes to Terms
RC COACHING SW LTD may update these Terms of Service from time to time where reasonably necessary, including to reflect changes to Services, business practices or legal requirements.
Where a change materially affects an existing member’s rights or obligations, reasonable notice of the change will be provided where required.
Continued use of the Services following an applicable update will be subject to the updated Terms, without affecting rights that have already arisen.
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Contact Information
For questions, membership cancellations or concerns regarding these Terms of Service, please contact RC COACHING SW LTD directly.
For the purpose of the 14-day membership cancellation notice period, the date on which RC COACHING SW LTD receives your cancellation request will be treated as the date notice was provided.
By purchasing or using RC COACHING SW LTD’s Services, you acknowledge that you have read, understood and agreed to these Terms of Service, including the requirement to provide at least 14 days’ notice before your next scheduled billing date when cancelling your membership.
Last Updated: 01/09/2026
RC COACHING SW LTD appreciates your commitment to your fitness journey, and we are here to assist you if you have any questions or concerns regarding your membership or these Terms.
